Just before Christmas my husband forwarded an e-mail with some GrouponLondon deals to me. Basically, if you forward their offer to people and there are enough people interested in the same deal as you, then you all get the deal.
I booked an hour hot stone massage with DivineHolistic, supposed to be £22 instead of £65, what a bargain! First of all, when I called to book an appointment, it was almost impossible to get any Saturday or Sunday appointment before April....so I decided to book it for a Monday, 10th January. Unfortunately, I had to change it, and the first time, one of their stuff had no problem changing my date. I changed it to 22January. Last night my husband told me he couldn't look after Isabelle on that date as he had a very important work meeting. So I called and expected no problem with changing my booking.
I was very wrong! It took me more than half an hour to get through, it was engaged all the time. When they picked up, first I talked to someone and then she put me through to another person. When I explained I needed to change the date of my booking, she straight away said it wasn't possible, that it was their policy. I was a bit shocked as I didn't expect that answer at all. Then I told her, that it was a bit funny as I had already managed to change it before... She was a bit surprised and responded that it shouldn't have happened. Again, "unfortunately, we cannot do anything". I told her there was nothing like that mentioned on the website when I was paying for the GrouponLondon deal and that they should definitely have that in the terms there. She just said she would tell her boss to mention it there...but will that really happen? My husband was stunned and called them again, as he read the terms and conditions and it doesn't say anything about not being able to change the date of my booking. The manager just kept on repeating the same thing....
To be honest, the only thing I want now is to get my money back. Do you really think I would go and have a massage at a place like that? When you look at their website, you will see they are supposed to be closed on Mondays, but the only appointments I was given were on Mondays. Does this mean that they try to get many people through the GrouponLondon deals and then they "deal" with them on Mondays???
I would love to hear your feedback and I will definitely keep you up to date if there is any change in their response to my enquiry. What do you suggest doing? Have you got a similar experience?